I specialize in service design, with a passion for projects at the intersection of digital and physical contexts.
My work is grounded in empathy, user research, and a deep interest in how people move through the world.
I’m currently a Senior Manager of Experience Design at McDonald’s, where I lead a team shaping the future of the drive-thru. This is primarily a service design role, focused on the overlap between digital interfaces and physical spaces.
Previously, I was a Senior UX Designer at United Airlines, where I helped shape the award-winning United app. I launched iOS Live Activities, a feature with 200K daily users, and developed an airport navigation tool that increased self-service by over 200%. At AcreTrader, I led design strategy for Acres, a land analytics platform, growing from the first design hire to leading cross-functional teams of 30+. Earlier in my career at Crystal Bridges Museum of American Art, I created digital wayfinding and interactive standards for a new contemporary art space, shaping the visitor experience for over 600K annual guests. The through-line connecting all of these roles has been a consistent focus on context and environment.
I believe design is most impactful when it connects people, technology, and environments into systems that feel effortless.
My approach emphasizes collaboration across disciplines, rapid iteration informed by research, and a commitment to designing solutions that serve all users. I strive to create experiences that not only solve immediate challenges but also scale—improving workflows, reducing friction, and ultimately making a lasting difference in people’s lives.
Work Experience
McDonald’s
Sr Manager, Experience Design
March 2025 — Present
• Leading a team in developing the future of McDonald’s Drive Thru
• Leveraging design to drive alignment between product, tech, and ops teams; coordinating strategy and development of restaurant concepts that drive efficiency, accuracy, and throughput
Manager, Experience Design
March 2024 — March 2025
• Leveraged customer insights to reimagine ordering and reordering on McDonald’s Kiosks and the Global McDonald’s app
• Responsible for innovation on Product Pages, Search, and Customization
United Airlines
Senior UX Designer
November 2022 — March 2024
• Lead innovation on the award-winning United App, designing the customer experience for the future of air travel
• Built and defined strategy for iOS Live Activities in the United App, a feature with more than 200K daily users
• Lead innovation for app, web, and airport services to improve travel for wheelchair users
• Launched an airport navigation tool, increasing self-service by over 200% for United travelers
AcreTrader
Senior UX Designer
May 2021 — November 2022
• Series A and B startup; grew from a first design hire to leading a team of 30+ designers, data scientists, and engineers
• Lead UX strategy and design from initial conception to the launch of Acres, a land analytics platform with over 20K monthly users
Crystal Bridges Museum of American Art
Designer
Sep 2018 — Apr 2021
• Produced physical and digital design collateral for 20+ campaigns and over 600K yearly visitors
• Established interactive digital media and wayfinding for the Momentary, a brand new contemporary art space
Additionally, you can download my resume.